Level Up successfully repaired my plumbing problem and freed me for vacation.
Very professional done. Very satisfied with the repair of trouble water heater.
Very helpful and timely appointment available. Arrived on time. Professional and friendly. Appeared to love doing what he does. Also helpful with explaining why the water heater should not be set for higher than what is recommended to avoid being scalded. He said what he would set it to and my husband said turn it higher, I said no because I did not want to be responsible for someone getting burned. He said, he could not set it as my husband suggested. It is better to set it properly as recommended to prevent burns and those living there can adjust at the tap by using less cold at the tap. My husband finally listened. Thank you!
Chris the service person who came to my home was very professional, knowledgeable and nice. My entire experience with Level Up was fantastic. Highly recommend them.
I had an issue with my tankless water heater having an abnormal combustion error code. A different plumbing company came out and had a look at the water heater and told me I needed a new water heater to the tune of $5k since it was now 13 years old, and it was not worth the repair. Tony from Level Up came in and looked at my water heater with me, explained what the common issues were and how to maintain the water heater. He checked the condition of the heat exchanger, flame, intake, outlet, gas flow, and ignition sequence and it was obvious he was familiar with fixing these. In this case my water heater was just fine and just needed a cleanout of the intake vents which occasionally cause the heater to throw a code. I appreciate that these guys had an honest look and didn’t immediately try to sell me a new water heater. I will definitely use these guys/gals again for plumbing needs!
They came out one hour after I called because my water heater quit working. They had it fixed and running in 30 minutes for half the price of a new one. I would recommend Level Up Plumbing to anyone who has problems with their water heater.
